Service Lead - Cannabis Dispensary & Lounge - San Francisco Join us at Urbana as a Service Lead - Cannabis Dispensary & Lounge - San Francisco . Urbana was voted one of the best dispensaries to visit with your Mom, highlighting our exceptional service and style. We are passionate about community, customer service, and cannabis. Our Service Leaders are included in our tip pool and earn some of the highest hourly rates in the industry. We emphasize continuous cannabis education and seek team members curious about the science of cannabis. We value a learning culture and sharing knowledge with our customers and team. No cannabis experience? No problem—if you love caring for people and have restaurant or hospitality experience, we encourage you to apply. We prefer to call our team members Service Leaders instead of Supervisors, reflecting our commitment to providing the most exceptional service and experience. We focus on connecting with each customer, understanding their needs, and making informed recommendations. We also seek retail consultants with strong cannabis knowledge to lead our team. If you enjoy helping others, want to be part of a fun, intelligent, and dedicated team, and prioritize customer service, please apply. Priority consideration is given to applications submitted through the City of San Francisco Workforce Development site: . You can also apply directly via our Careers Website: . Requirements Manage all shift activity on the sales floor for a team of 10-30. Promptly and professionally handle customer service requests. Count cash drawers for accuracy. Perform opening and closing checklists and reports. Keep store shelves stocked and merchandised. Assist with in-store promotions. Monitor store for loss prevention and cannabis compliance (training provided). Troubleshoot POS and system issues as they arise. Skills & Requirements Cannabis industry experience is a plus but not required; priority given to candidates with experience. Minimum 2 years in retail, hospitality, lodging, or front-line customer service. Age 21 or over. Strong communication and customer service skills. Experience with POS systems and cash handling. Ability to independently solve technical problems. High school diploma or GED. Flexible to work long days and weekends. Proficiency with Google Suite and Microsoft Word/Excel is a plus. Interest in learning about cannabis and inspiring team learning. Professional, personable, positive attitude, organized, results-driven. Team player willing to support colleagues and customers. Genuine interest in helping people. Compensation & Benefits Hourly rate: $21-$24 + tips (average tips $5-$6/hr). Health, dental, vision, and life insurance. Two weeks paid vacation. Semi-annual reviews. Employee discounts. Ongoing training and growth opportunities. Application Process Apply through our Careers Website: . Priority is given to applicants who identify as "equity applicants"—please mention this in your email if applicable. Priority Consideration Criteria Household income at or below 80% of SF or Oakland median income. Arrest, conviction, or juvenile adjudication related to cannabis laws (1971-2016). Housing insecurity since 1995 in SF/Oakland. Family members with cannabis-related legal history (1971-2016). Attendance at SF or Oakland schools for five years (1971-2016). Living in SF/Oakland census tracts with at least 17% low-income households (1971-2016). Urbana is an equal opportunity employer, committed to diversity and inclusion. #J-18808-Ljbffr Urbana
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