Job Description

About Us:

AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

At AIRE we are proud to have an international presence with 9 established centers: Tribeca, Upper East Side, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened, Upper East Side and Toronto-2025- facility.

We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.

Tribeca Location:

In the midst of the bustle and fast-paced rhythm of downtown, right at the heart of Tribeca, there is an oasis of tranquility exclusively designed to balance mind and body. Located at a restored historical building, originally an 1883 textile factory, the AIRE experience consists of an unforgettable journey through sensations across the various baths with water at different temperatures that will transport you to the ancient times of the Roman, Greek and Ottoman traditions.

The Role:

As a Therapist Supervisor you will coordinate and oversee the Therapists team on shift, as well as support the Therapist Manager in the daily operation to guarantee smooth operations and customer experience to company standards.

Key Responsibilities:

Daily Departmental Duties

• Supervise and support a team of 12-14 massage therapists per shift, ensuring smooth operations and the consistent delivery of high-quality services.
• Conduct pre-shift meetings 40 minutes before the first service to align the team, share updates, and boost morale through team activities or icebreakers.
• Plan and update therapist schedules using the tablet system, review daily bookings, manage changes, address absences, monitor banked hours and overtime, and verify the previous day’s time clock records.
• Conduct daily walk-through's of treatment rooms and departmental areas to ensure readiness, quality control, and adherence to cleanliness standards.
• Ensure therapists’ punctual arrival, address attendance issues, and enforce grooming standards, documenting concerns in the tablet system.
• Oversee scheduling, including service and room assignments, break management, and time clock accuracy.
• Manage email communications to address coverage needs and plan for the upcoming week’s bookings and staffing requirements.
• Accurately record notes on the tablet for proper documentation and communication.
• Prepare and deliver daily shift handovers to ensure seamless information flow between teams.
• Communicate effectively with all AIRE team members using designated channels.
• Ensure Health and Safety protocols are consistently met, promptly addressing and reporting any issues or concerns.

People Management

• Conduct performance evaluations, providing constructive feedback to support professional development and maintain high service standards.
• Facilitate one-on-one sessions to address conflict resolution and build rapport with team members.
• Plan, organize, and lead daily team briefings to reinforce objectives, share updates, and address concerns.
• Conduct on-boarding training for new therapists, ensuring a smooth transition and full understanding of company standards.

Stock Management

• Carry out and monitor inventory and storage organization on a weekly and monthly basis.
• Manage orders following internal approval procedures and coordinate deliveries to maintain product availability.

Miscellaneous Duties

• Assist with recruitment processes, including conducting practical evaluations for potential new hires.
• Represent the department by attending management meetings in the absence of the Therapist Manager.

Who You Are:

• Minimum of (3) years experience in a Leadership role within a luxury spa or wellness center, required.
• Hospitality Management AAS, BA, or BS Degree, preferred.
• Forbes trained, preferred.
• Familiarity with spa booking software and payroll systems, required.
• Proven ability to manage a 10+ team in a high volume, luxury, fast-paced environment.
• Possess excellent verbal and written communication skills, required.
• Proficient in Microsoft Office 365, required.
  
• Maintain company standards of luxury, glamour, warmth, energy, and accommodation.
• Night and Weekend Availability, required.

Why You Should Join Us:

• Pay: $80,000K annually.
• United Healthcare Insurance: medical (major), dental, and vision.
• PTO (10 days).
• Sick days (7).
• Growth opportunities.
• Life insurance.
• 401K savings plan.
• Commuter Benefits Program.
• Complimentary Bath Experience (once a month).
• Employee Bath Experience discounts (including friends/family).
• Employee Perks Program (TicketsAtWork).
• Employee Referral Bonus Program.
• Employee discounts for Blink Fitness Gyms.
• Team spirit is our greatest asset! 💪 We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.

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